What is the Uphold® Wallet?
Uphold® Wallet is a multi-asset digital wallet and payments platform that lets you hold, send, receive and exchange cryptocurrencies, fiat currencies and commodities. Accessible via the web and the Uphold® Live App, the wallet is designed to combine convenience with layered security. Whether you use the wallet for occasional transfers or active trading on Uphold® Exchange, the platform requires identity verification and strong authentication to protect your funds.
Uphold® Login, Account Recovery & 2FA
To sign in go to Uphold.com Login and enter your registered email and password. If you can’t access your account, start with the official Uphold® Help Center recovery pages:
- Password reset: use the Reset Password flow on the login page.
- Account recovery: follow prompts in the Help Center if you suspect unauthorized access or lost credentials.
- 2FA reset: if you lose your authenticator device, follow the Uphold® 2FA reset steps in support to regain access securely.
Note: some users also manage keys via hardware wallets (e.g., Ledger®). If you use a separate hardware 2FA or device, consult that vendor’s reset documentation as well.
Troubleshooting Common Issues
Uphold® Login Not Working / Unable to Login
Start simple: verify email and password, confirm your internet connection, and clear your browser cache or try incognito mode. Disable VPN or browser extensions that may block requests. If issues persist, request a password reset or open a support ticket via the Uphold® Help Center.
Error Connecting & App Problems
“Error connecting account” or app crashes often result from outdated app versions, intermittent network issues, or device settings (firewalls/antivirus). Update the Uphold® Live App, restart your device, and reinstall if necessary. For persistent mobile problems, check the official app troubleshooting article in the Help Center.
Verification Failures & Declines
If your account can’t verify or transactions show “error decline”, confirm your identity documents are correct and up-to-date. Transaction declines can also come from insufficient balance, limits, or payment method restrictions; the Help Center covers specific decline reasons.
Frequently Asked Questions
- 1. How do I reset my Uphold® password?
- Use the “Forgot password” link on Uphold.com Login and follow the emailed instructions.
- 2. What if I can't access my 2FA device?
- Follow the Uphold® 2FA reset/help steps in the Help Center to re-establish authentication or use your backup codes.
- 3. Why is my Uphold® wallet verification failing?
- Ensure documents are clear, unexpired and match your account details. Re-upload in good lighting and check file size/type requirements in support articles.
- 4. Where can I get official support for transaction declines?
- Visit the Uphold® Help Center and open a ticket specifying transaction IDs and screenshots if available.
- 5. Can I link a hardware wallet (e.g., Ledger®) to Uphold®?
- Uphold® primarily provides custodial wallets. If you use external hardware wallets, consult Ledger®'s guides (e.g., Ledger 2FA reset) for combined workflows and security best practices.
- 6. What should I do if the Uphold® app is not working?
- Update/reinstall the app, reboot your device, and contact support with app version and device details if the issue remains.